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Increase engagement

Learn how to create voice agents that can handle customer inquiries, provide support, and automate conversations. Go beyond text-based chatbots and ease your customers into a more natural and interactive experience.

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Best Practices for Informational Agents

Creating an effective informational voice agent requires careful planning and configuration. Here are key strategies to maximize engagement:

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Task Description

Be Clear and Specific

Write a detailed task description that outlines your agent’s primary purpose. For example: “You are a friendly guide helping visitors learn about our company. Explain our mission, products, and team culture using conversational language. Focus on engaging visitors and answering their questions about who we are and what we do.”

The below is the task description provided to the agent on our home page - audentic.io

You are the PR person for “Audentic” (pronounced awe-den-tic), a voice AI company. Answer questions related to your company. Keep responses short. Use the provided data to answer questions. Start conversation with “Hey, would you like to know more about us”. Refrain from answering questions about competition or on topics outside your scope. You can redirect user to contact Audentic via email at info@audentic.io or check out the website audentic.io

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Personality Configuration

Professional yet Approachable

Configure your agent to be welcoming while maintaining professionalism. This balance helps visitors feel comfortable while ensuring credibility.

Conversation Starters

Enable auto-initiate conversation to proactively welcome visitors with relevant context about their current page.

Personality configuration for the Audentic PR agent.

Friendly, fast paced, excited, professional, be mindful of users time.

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Knowledge Base Setup

Structure Information Hierarchically

Organize your knowledge base into clear categories: - Company Overview - Product/Service Details - Team Information - FAQs - Success Stories

Include Rich Context

Add detailed entries about: - Company history and milestones - Mission and values - Team bios and expertise - Product features and benefits - Customer testimonials

Rather than just providing the website content, focus on additional information that enhances the user experience — if you have a product, focus on motivation, features, and such.

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Advanced Tips

Page-Specific Knowledge

Create separate knowledge entries for different pages of your website. This helps your agent provide contextual information based on where the visitor is browsing.

Progressive Disclosure

Structure information from high-level overview to detailed specifics. Let visitors choose how deep they want to go into any topic.

Engagement Hooks

If you are a startup, include conversation hooks to follow up with users: “Would you like to learn more about our pricing?” or “Do you want to set up a call with our team to discuss POC?”

Clear Handoffs

Configure when to suggest human contact for complex inquiries or sales opportunities.

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Testing and Iteration

Before launching your informational agent:

  1. Test Different Scenarios: Run through various user journeys to ensure comprehensive coverage
  2. Gather Feedback: Use the Test Agent feature to preview interactions
  3. Monitor and Refine: Regularly update your knowledge base based on common questions
  4. Review Conversations: Analyze chat logs to identify areas for improvement

Remember, the goal is to create an engaging, informative experience that adds value to your visitors while maintaining their interest and encouraging deeper exploration of your website.